Shipping & Returns


Online Order Processing

  • Orders are typically processed and shipped within 2 business days.


Return Policy - SALE Items



  • If you want to exchange your item(s), we will give you a gift card for in-store credit or replace it with something else. Uptown Girl DOES NOT issue refunds on credit cards or offer back cash. Please mail your item(s) back to us at 116 W. Wisconsin Ave Kaukauna, WI 54130, and we will mail you back your new item(s) or gift card. Clothing must have tags intact, and in the same condition in which it was received.

Defect Policy (30 Days From Delivery)

  • If you find your item has a defect within 30 days of purchase, please mail it back to at 116 W. Wisconsin Ave Kaukauna, WI 54130 and we will exchange your item or give you in-store credit.

Shipping Rates

Free - Pick Up @ Uptown Girl in Kaukauna (Please contact ASAP to arrange a pick-up time. We can usually arrange a time within 1-2 business days.)
$4.95 - Orders between $0-$50
$6.95 - Orders between $50.01-$99.99
$9.95 - Orders $100 and up

To return your item, you should mail your item to: 116 W. Wisconsin Ave Kaukauna, WI 54130

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping back an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.